Smaller orders are sent with Royal Mail 1st class or 1st class recorded while more expensive orders are sent with the Royal Mail Special delivery (insured and signed for) service. Heavier items will be sent with Parcelforce or DHL and will also require a signature. International orders are sent with the express (International Signed-for) post office service and are always insured. European deliverys take 3-5 working days to arrive.
If you prefer to contact us before placing an order to verify stock or to ask a question then please feel free to get in touch. We understand that ordering over the web can be a little daunting - hopefully we will be able to put your mind at rest should you get in touch.
In the unlikely event of there being a problem with your order we will contact you via Email or Telephone so please make sure that either one is made available to us when you place an order.
Please note, we supply to the UK, Europe and some other destinations automatically via this website - postage for UK orders is automatically calculated based on order weight and fixed at £9.99 for most of Europe and varies for other destinations. Please check to see if your country is listed in the destinations list during the checkout proccess. If you are outside of Europe or the listed countries then please get in touch and a postage cost can be arranged for you.
You will receive a confirmation email from us when you place an order - it will detail the items you have ordered. Once your order has been dispatched you will receive a further email to let you know. While we do our best to make sure our online shop is up to date we must reserve the right to cancel or refund part or all of an order in cases of pricing error or stock unavailability. In the event of either we will contact you to explain and quickly resolve any problem that might have occured.
Finally, we pride ourselves in after-sales help and support. If you have a problem or technical query with anything purchased from us then please get in touch and we will be more than happy to help you where possible.